Data & Continuous Improvement Manager

Data & Continuous Improvement Manager page is loaded## Data & Continuous Improvement Manager locations:
Nashville, TNposted on:
Posted Yesterday job requisition :
16983
** Job Location
** Lifsey Building - Career Solutions
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* Job Summary:

** The Data & Continuous Improvement Manager plays a pivotal role in supporting Goodwill’s Mission Services by ensuring that our case‐management database (Case worthy) is configured, maintained, and leveraged to produce reliable data, meaningful reports, and actionable insights. This role ensures the integrity, accuracy, and usability of data across all service lines; responds to data requests; leads outcome and program evaluations; and partners with IT and leadership to build dashboards that help communicate impact, monitor performance, and drive continuous improvement.
The Data & Continuous Improvement Manager will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.
** Job Description
**** Essential Functions**###
** Data Management & System Oversight
*** Serves as primary administrator of the Case worthy database: structure, customization, security, and updates.
* Ensures all data collection and entry processes align with best practices (validations, data types, reference tables, workflows).
* Audits data regularly for completeness, consistency, and accuracy. Identifies and resolves data quality issues and discrepancies.
* Manages user permissions, roles, and training in Case worthy (onboard new users, maintain documentation).###
** Reporting, Analytics & Dashboards
*** Produces standard, recurring operational and performance reports (e.g. monthly, quarterly, annual) required by leadership, funders, and external stakeholders.
* Responds to ad hoc data requests in a timely manner, ensuring proper understanding of the request and delivering appropriate output.
* Collaborates with IT / BI / analytics teams to design, develop, and maintain visual dashboards (e.g. via Power BI, Tableau, or whatever tool is used) that effectively communicate key metrics, trends, and outcomes.
* Performs deeper data analysis and evaluation to identify patterns, gaps, anomalies, and opportunities for improvement (e.g. cohort tracking, outcomes by population, program efficiencies).
* Generates recommendations and insights from data to inform strategic decisions, program adjustments, resource allocation, and process improvement.###
** Program Evaluation & Impact Measurement
*** Defines and refines performance metrics, outcomes, KPIs, and logic models in partnership with program leadership.
* Oversees data collection, sampling, and analysis for internal evaluation studies, outcome measurement, impact assessments, and grants/funders reporting.
* Ensures that evaluation designs are rigorous, appropriate, and aligned with organizational goals.
***** Presents findings in clear, digestible formats (e.g. dashboards, slide decks, written briefs) to leadership, board, funders, and program stakeholders.
* Facilitates learning cycles: feed data and insights back into program planning, improvements, and adjustments (continuous improvement loops).###
** Stakeholder Engagement & Training
*** Partners with program managers, front-line staff, and leadership to understand data needs and promote a data-driven culture.
* Conducts training for staff on data entry best practices, proper use of the database, interpreting reports, and dashboard navigation.
* Serves as liaison between mission services, IT, external evaluators, and funders for data-related efforts.
* Serves as liaison with Goodwill Industries International on Case worthy updates.
* Helps develop and maintain documentation: data dictionaries, procedure manuals, user guides, standard operating procedures (SOPs), and metadata documentation.###
** Quality Assurance & Continuous Improvement
*** Continuously assesses data processes, reporting workflows, and evaluation methods; identifies inefficiencies, bottlenecks, or risks and recommends enhancements.
* Leads data governance efforts:…