AI & Automation Specialist – People Operations

A Little About Us

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

• AI Agent & Workflow Development
  • Design, prototype, and deploy AI agents and create, edit and enhance existing chatbots or agents to streamline repetitive HR processes.
  • Leverage LLMs, automation frameworks, and APIs to integrate AI capabilities into existing HR tools (Service Now / Jira / Workday / Google Workspace / Slack).
• Process Automation & Optimization
  • Partner with HR Shared Services and COEs to identify manual workflows suitable for automation.
  • Build and maintain automation scripts and workflows using existing and new AI tools where appropriate.
  • Measure ROI and efficiency gains of implemented automations.
• AI Tool Evaluation & Integration
  • Research emerging AI technologies, recommend best‑fit tools, and support implementation pilots (e.g., document summarization, sentiment analysis, knowledge search etc.).
  • Collaborate with IT and Security to ensure compliance and governance of AI usage across HR.
• Data & Insights
  • Partner with People Analytics to enhance data pipelines and dashboards using AI-powered analysis.
  • Develop prompt templates, model fine‑tuning inputs, and governance frameworks to ensure accuracy and ethical AI use.
• Change Enablement
  • Play a crucial role in prioritization efforts to determine focus areas to optimize impact across the People Team
  • Educate HR teams on how to effectively use AI tools and prompt strategies.
  • Create training guides, demos, and documentation to drive adoption and confidence

• 3+ years' experience in HR technology, process automation, people analytics, or similar function.
• Hands‑on experience with AI tools (e.g., Gemini Enterprise, Google Vertex AI, Glean, OpenAI, Anthropic, Microsoft Copilot, or similar LLMs), prompt engineering and leading AI/automation projects end to end (ideation to adoption).
• Strong understanding of HR systems and data (Workday, Service Now, Jira, or comparable platforms).
• Proficiency in workflow automation (e.g., n8n, Make, Zapier, UiPath, Workato).
• Excellent problem‑solving, stakeholder management, and communication skills.

• Background in scripting or low‑code development (Python, SQL, or JavaScript familiarity a plus).
• Experience deploying chatbots or copilots in a corporate environment.
• Understanding of HR process frameworks (onboarding, case management/ticket flows, offboarding, recruiting, compensation etc.).
• Familiarity with data privacy, AI governance, and responsible AI practices.

• Reduction in manual HR ticket volume and cycle time through automation.
• Increased HR team productivity and measurable efficiency gains.
• Demonstrated ROI and scalability of AI initiatives across the People Team.

You’ll be at the center of our AI‑First HR Transformation, helping redefine how HR delivers service and insights. This role is ideal for someone who loves to experiment, build, and make tangible impact in a fast‑moving, collaborative environment.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in‑person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race,…