Technical Support Engineer

High Tide Technologies is a leading provider of SCADA and utility monitoring solutions with over 20 years of experience and ongoing growth. Headquartered in Nashville, TN, we serve more than 1,700 customers across the United States, Canada, and Central & South America supporting utilities of all sizes with innovative technology and reliable service.

We are seeking a Technical Support Engineer to join our Nashville-based team. This role provides frontline, phone-based technical support to customers and distributors who are installing or troubleshooting field equipment.

This position is ideal for a technical professional with strong electrical fundamentals, good problem-solving skills, and a customer-first mindset who is eager to learn SCADA and utility monitoring systems.

Location: On-site in Nashville, TN

Schedule: Monday – Friday, 8am – 5pm

• Some after-hours support required (one weekend per month and one evening per week)

Provide frequent, phone-based technical support to customers and distributors during equipment installation and troubleshooting

Assist customers in real time while units are being installed or diagnosed in the field

Build and configure customer sites within High Tide’s cloud-based SCADA platform

Configure user access and system settings based on customer input

Maintain accurate records in internal tracking systems and software tools

Support cross-team coordination as needed

• Update tracking matrices & company-wide software-based applications for organizational purposes
• Other duties as assigned

• Foundational knowledge of electrical and electronic concepts, including voltage, current, and resistance

Ability to understand and interpret meter readings and basic electrical measurements

Comfortable with basic math, including binary and hexadecimal number conversions

Strong communication skills and professional phone presence

Customer-first attitude with a focus on problem-solving

Organized note-taking and record-keeping skills

Ability to manage multiple tasks and customer issues simultaneously

Willingness to learn new systems and follow documented processes

• Associates degree in electronics or programming or equivalent experience.

Join a company with a long history of growth, innovation, and customer-focused solutions. Work with a supportive team and enjoy benefits designed to support your health, family, and professional development.

• 10 paid holidays and PTO
• 401K Plan – Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Pet Insurance
• Company-paid Employee Assistance Program (EAP)
• Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
• Additional Voluntary Life Insurance & AD&D
• Supplemental health insurance: hospital, accident, and critical illness insurance

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Equal Opportunity Employer
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