More jobs:
Desktop Support Specialist
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-01-17
Listing for:
SISL Global
Full Time
position Listed on 2026-01-17
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
- Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).
- Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
- Support mobile device setup and management for sales or field teams.
- Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
- Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
- Escalate and track issues that require higher-level intervention or vendor support.
- Collaborate with network and system administrators for more complex technical issues.
- Maintain accurate documentation of incidents, resolutions, and asset inventories.
- Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.
Skills and Qualifications
- 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
- Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
- Familiarity with Active Directory, user account provisioning, and permission management.
- Hands‑on experience supporting printers, label printers, and scanners in a production or warehouse setting.
- Strong problem‑solving, interpersonal, and time‑management skills.
- Customer‑service mindset with the ability to communicate clearly with both technical and non‑technical users.
- Experience supporting IT in a manufacturing, distribution, or retail environment.
- Certifications such as CompTIA A+, Microsoft 365 Certified:
Modern Desktop Administrator, or ITIL Foundation. - Familiarity with helpdesk systems like Service Now, Jira Service Desk, or Fresh service.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×