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Workstation Specialist-Intermediate

Job in Nashville, Davidson County, Tennessee, 37247, USA
Listing for: State of Tennessee
Full Time position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 43572 - 54396 USD Yearly USD 43572.00 54396.00 YEAR
Job Description & How to Apply Below
Position: WORKSTATION SPECIALIST-INTERMEDIATE - 01142026-74404

Job Information

  • Opening Date/Time: 01/14/2026 12:00AM Central Time
  • Closing Date/Time: 01/27/2026 11:59PM Central Time
  • Salary (Monthly): $3,631.00 - $4,533.00
  • Salary (Annually): $43,572.00 - $54,396.00
  • Job Type: Full-Time
  • City, State

    Location:

    Nashville, TN
  • Department:
    Finance and Administration
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY

This position is designed as Hybrid (In office and Remote).

CJIS/FTI Fingerprints and Named Based. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

WORKING TITLE:

WORKSTATION SPEC-INT Qualifications

Education and Experience: Bachelor's degree and two years of experience maintaining computer hardware.

Substitution for Bachelor's degree: Relevant IT Associate's Degree.

OR

An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.

Substitution of Experience for

Education:

Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Necessary Special Qualifications
  • Valid driver's license.
  • Complete a criminal history disclosure and fingerprint background check.
  • Ability to regularly bend and lift up to 20 pounds.
  • Overview

    Under general supervision, this classification provides workstation support across multiple agencies, including hardware/software installation, maintenance, troubleshooting, and inventory management. Ensures timely issue resolution, thorough documentation and a positive user experience. This is the working-level role in the Workstation Specialist series. Responsibilities include hands‑on deployment and maintenance of workstations, under general supervision. This class differs from Workstation Specialist-Advanced in that an incumbent of the latter functions as a project leader to perform advanced workstation duties and to deploy and maintain workstation hardware and software.

    Responsibilities
  • Respond to hardware/software issues and schedule site visits for resolution.
  • Install, configure, and maintain desktop computers, laptops, mobile devices and peripheral equipment.
  • Research and document incident resolutions in the IT management database.
  • Maintain inventory and asset records for computer hardware and software.
  • Coordinate equipment delivery, pickup, redistribution, and reassignment.
  • Assist in wireless network troubleshooting and remote support activities.
  • Provide basic training to staff and maintain general system knowledge.
  • Assist with the deployment, patching, and updating of operating systems and applications.
  • Troubleshoot and resolve basic network connectivity issues for workstations.
  • Adhere to and promote IT security policies and best practices, assisting with security updates and incident response.
  • Coordinate with external vendors for hardware repairs and warranty claims.
  • Competencies (KSA's)

    Competencies:

    • Customer Focus
    • Manages Complexity
    • Tech Savvy
    • Communicates Effectively
    • Decision Quality

    Knowledges:

    • Clerical
    • Customer and Personal Service
    • English Language
    • Public Safety and Security
    • Computers and Electronics

    Skills:

    • Remote support tools proficiency
    • Asset management
    • Software usage
    • Speaking
    • Writing

    Abilities:

    • Analytical thinking
    • Logical reasoning
    • Adaptability to change
    • Written Comprehension
    • Selectively Attention
    Tools & Equipment
    • Computer
    • Cellphone
    • Printer
    • Basic Hand Tools
    TN Driver Standards

    State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

    • A valid driver's license
    • For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

    Please include your Driver's License Information under the Licenses and Certifications section of your application.

    Agencies may allow an exception based on other factors.

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