Data Center Manager

Job  | Amazon Data Services, Inc.

This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space.

This team works in an environment that operates 24/7, and this role will operate on a night shift schedule subject to adjustment to meet operational demands.

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals across different locations.
• Develop and update career paths for employees using internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement, and hardware logistics.
• Act as a subject‑matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide process improvement, technology innovation, and automation.
• Lead large‑scale outage events and serve as call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule, coordinating absences and vacations.
• Passionate about the quality and quantity of services, continuously striving to improve customer experience.

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position helps ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.

• 2+ years of data center, network engineering, and/or systems engineering experience.
• 2+ years of experience managing people in a technical environment.

• 2+ years of computer hardware experience, including troubleshooting and repairing.
• Experience in technical writing in a relevant field.
• Certifications in a relevant field (CCENT, Network+, CCNA).
• Behavioral interview and hiring experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Benefits include health insurance, 401(k) matching, paid time off, parental leave, and more.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Base salary range: $78,400.00 – $ USD annually.