Technology Consulting - Managed Services - Information Technology Outsourcing; ITO - Senior Manager

Position: Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Join to apply for the Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager role at EY

Location:

Anywhere in Country

At EY, we’re all in to shape compulsive your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a پژوه better working world.

Job Summary

As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large‑scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service кездес management, outsourcing governance, and digital transformation.

Key Responsibilities Client Engagement & Delivery Leadership

• Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
• Lead the end‑to‑end delivery of managed IT services, including infrastructure, applications, and service desk operations.
• Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.

Strategic Planning & Transformation

• Drive innovation and transformation initiatives, including cloud migration, automation, and AI‑enabled service delivery.
• Collaborate with clients to align IT services with business objectives and digital strategies.

Team & Stakeholder Management

• Lead cross‑functional teams across geographies, ensuring effective collaboration and performance.
• Mentor and develop junior team members, fostering a culture of excellence and continuous learning.

Financial & Contract Management

• Manage budgets, forecasts, and profitability of ITO engagements.
• Ensure compliance with contractual obligations and support contract renewals and expansions.

Risk & Compliance

• Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks.
• Support audits, security assessments, and regulatory compliance efforts.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred.
• 15+ years of experience in IT outsourcing, managed services, ในระหว่าง IT operations, with at least 5 years in a senior leadership role.
• Proven experience managing large‑scale, multi‑tower ITO engagements.
• Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., Service Now).
• Excellent communication, negotiation, and stakeholder management skills.
experiential > PMP, ITIL, or similar certifications are a plus.

What We Offer You

• We offer a comprehensive compensation and benefits package Diplom per performusen rewarding performance and recognized for the value brought. Base salary range for this job in all geographic locations in the US is $151,500 to $346(Page Pathipcitation to ), The base salary range for the New York City, Washington State, and California (excluding Sacramento) is $181,800 to $393,200. Individual salaries within those ranges are determined through a variety of factors including but not limited to education, experience, knowledge, skills and geography.
  
  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options.
• Join us in a team‑led and leader‑enabled hybrid model. Our expectation for most people in external client‑serving roles is to work together in person 40‑60% of the time over the course of an engagement, project, or year.
• Under our flexible vacation policy, you decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.

Ready to Shape Your Future with Confidence?

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