Endpoint Administrator II

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In today’s market, technology adoption presents a unique duality: one side focuses on cost containment, while the other drives modernization to attract consumers and B2B customers. As a leading Modernization Engineering company, Sonata delivers hypergrowth for clients through a differentiated Modernization Engineering approach, powered by our Lightning suite and a 16‑step Platformation™ playbook. We bring agility and systems thinking to accelerate time‑to‑market across cloud, data, dynamics, contact centers, generative AI, MS Fabric, and other modernization platforms.

The Endpoint Infrastructure team manages the full lifecycle of endpoint devices, including system administration, security compliance, hardware repair coordination, imaging, routine hardware refreshes, and equipment disposal. The Endpoint Administrator II supports these efforts by overseeing hardware provisioning for corporate offices and remote facilities, managing advance exchange processes, coordinating equipment recovery, and maintaining IT asset management and inventory. The role includes regular follow‑up with end users to ensure smooth operations and occasional travel to support the setup of new facilities or decommissioning of existing ones, as well as planning and facilitating equipment recovery and refresh activities across multiple U.S. sites.

• Four (4) or more years of experience in a technical role.
• Familiarity with basics of PC administration, mobile device management, imaging, project management, and hardware.
• Hands‑on support for assigned projects.
• Comfortable communication with technical and non‑technical users.
• Strong organizational and planning skills.
• Adaptability to a changing environment and ability to handle multiple priorities.
• Strong analytical skills and attention to detail.
• Ability to obtain and maintain a security clearance.

• Manage regular receiving, shipping, and disposal of equipment operations.
• Inventory and report stocking levels per established PARs.
• Perform routine hardware setup, software installation, permission management, and quality assurance testing for new hire provisioning.
• Work with vendors and team members on equipment maintenance and repair within SLA.
• Manage advance exchange workflow to ensure compliance with return and repair processes.
• Monitor and engage equipment recovery from staff separations and end‑user procedures.
• Assist in asset procurement, testing, inventory management, and disposal compliance.
• Maintain accurate tagging, inventory, and accountability of all IT assets.
• Collaborate and communicate with team members, IT, and leadership.
• Contribute to and maintain a knowledge base of common procedures and problem resolutions.
• Use ticketing system to triage incidents, provide follow‑up and concise updates.
• Maintain project status and adhere to deployment procedures.
• Ensure compliance related to PC configuration management.
• Plan and participate in deployment activities for end‑user equipment on new contracts, exits, and refresh projects.

• Apply critical thinking and standardized procedures, with flexibility for deviations.
• Use sound judgment beyond specific instructions.
• Hands‑on support for projects.
• Effective communication with technical and non‑technical users.
• Work under stress continuously.
• Excellent organization, critical thinking, and detail orientation.
• Strong written and verbal communication.
• Customer‑service orientation.
• Professional attitude and appearance.
• Independent work with minimal supervision.
• Perform other duties as assigned.

Must be able to obtain and maintain a security clearance.

At Sonata, you’ll have an outstanding opportunity to use your skills and imagination, challenge yourself, and work with a diverse team of innovators driven to craft the next breakthrough solutions. Join us to push the boundaries of what’s possible in a collaborative environment.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.