Technical Program Manager, Tooling & AI Solutions, Data Center Supply Solutions

Technical Program Manager, Tooling & AI Solutions, Data Center Supply Solutions

Job  | Amazon Web Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Supply Solutions Business Operations team seeks a Technical Program Manager, Tooling & AI Solutions to drive our project management capabilities. This role will drive the adoption, integration, and optimization of tools including developing AI‑powered solutions to increase team productivity and scale org‑wide.

• Design and implement AI solutions to enhance productivity, automate workflows, and derive insights from data across multiple platforms within AWS Infrastructure.
• Drive cross‑functional alignment with partner teams and global counterparts.
• Lead the strategic direction for GenAI tooling across Data Center Supply Solutions and partner organizations within the Data Center Community.
• Own the end‑to‑end lifecycle of AI solutions, from concept to deployment, including prompt engineering, model fine‑tuning, and data quality standards.
• Establish and maintain data quality standards and governance frameworks to support AI implementation.
• Drive product development—including research, requirements definition, technical specifications, and launch efforts—while balancing speed‑to‑market with quality.
• Evaluate the business landscape and analyze existing tools to identify opportunities for innovation and inform product strategy.
• Create and maintain product roadmaps for both traditional tools and AI solutions, ensuring clear communication across all teams.
• Own the global AI Q , including roadmap visibility, performance metrics, risk reporting, and cross‑team alignment.
• Develop and launch the framework for evaluating AI opportunities, defining ROI, and prioritizing investment decisions.

• 6+ years of technical product or program management experience.
• 5+ years of analytical, quantitative, communication, and presentation experience.
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
• Experience managing projects across cross‑functional teams, building sustainable processes and coordinating release schedules.
• Experience defining KPIs/SLA’s used to drive multi‑million dollar businesses and reporting to senior leadership.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company.

Depending on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. For more information, please visit  . This position will remain posted until filled. Applicants should apply via our internal or external career site.