Advisory Solution Consultant - Manufacturing

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Enterprise Manufacturing Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through Service Now’s AI + Data + Workflow Platform .

This role sits at the intersection of experience design ,
AI enablement , and business transformation — empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.

• Lead discovery workshops to determine customers' challenges

• Design and deliver tailored demonstrations of Service Now's AI-powered experiences

• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.

• Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).

• Advise customers on AI adoption best practices — privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).

• Lead design-thinking sessions with customers to reimagine workflows through agentic automation .

• Act as a trusted advisor on Service Now's AI roadmap , helping clients scale from pilots to enterprise-wide deployments.

• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

• 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.

• Experience with Service Now or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Experience selling into and/or working with Manufacturing industry a strong preference

• Working knowledge of GenAI ,
  LLMs ,
  Prompt Engineering , or Conversational UX design.

• Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.

• Proficiency with Flow Designer ,
  Integration Hub , and App Engine Studio is a plus.

• Excellent presentation, storytelling, and executive communication skills.

• Travel,as necessary

For positions in this location, we offer a base pay of $146,625 - $241,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here () . To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed,…