Desktop Support

Description

• The primary responsibility of the IT Specialist I is to enable the client’s employees to use technology efficiently. The IT Specialist I is expected to provide advanced technical support and troubleshooting to the client’s associates while delivering exceptional customer service.
• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access, and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team‑oriented environment.
• Install and support company‑required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets, wireless handheld scanners) and software.
• Be a resource to the IT Platforms (Local Backups, Local Servers, Local Networks, etc.) that may need assistance with projects and support of the day‑to‑day IT infrastructure at the location they support.
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks).
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the IT manager.
• Assist users with new technology training when introducing new offerings (MFA, One Drive, Self Service, etc.), helping the client’s users adapt and embrace technology to work more efficiently.
• Support conferencing/collaboration technology leveraging the client’s solutions of Audio/Visual displays (Teams, telephony, etc.).
• Hardware configuration and deployment following the client’s standards.

Desktop, Windows 10, Troubleshooting, Help desk support, Hardware, Active directory

• 2-4 years of experience – In-depth technical knowledge of workstation hardware and software, printers, network, and peripheral equipment like scanners, tape drives, etc.
• Computer hardware and software troubleshooting
• Strong customer service skills, ability to meet deadlines, and work independently.

Embroidery Machines

Intermediate Level

This is a Contract position based out of Nashville, TN.

The pay range for this position is $25.00 – $30.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Nashville, TN.

This position is anticipated to close on Jan 17, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.