Support Engineer IV - AMZ
Listed on 2026-01-11
-
IT/Tech
Cloud Computing, IT Support, Data Engineer
Job
Services LLC - A57
MULTIPLE POSITIONS AVAILABLE
Employer:
SERVICES LLC
Offered Position:
Support Engineer IV
Job Location:
New York, New York
Job Number: AMZ
9083299
Provide technical support, including fielding and handling customer issues via phone, chat, and email.
Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services.
Work with development teams to establish and improve end-to-end service support.
Drive customer communication during critical events.
Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training.
Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues.
Mentor junior support engineers.
40 hours / week, 8:00am-5:00pm, Salary Range $99,500/year to $174,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
is an Equal Opportunity‑Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Basic QualificationsBachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience.
Must have one year of experience in the following skill(s):
- (i) Database administration in MySQL, Oracle, Postgre
SQL, MS‑SQL, or Maria
DB; - (ii) Working with one of the following No
SQL technologies (Dynamo
DB, Redis, Mongo
DB, or Cassandra), and ETL tools in managing data workflow jobs; - (iii) Network administration (DNS, TCP/IP, BGP, Load Balancing, software‑based IPSEC, SSL‑based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen);
- (iv) Working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby);
- (v) Chef/Puppet experience or Dev Ops background and demonstrated knowledge of Git, Perforce, SVN, or TFVC.
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information.
Posted:
October 10, 2025 (Updated about 12 hours ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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