Clinical – Service Desk - Weekend

Clinical Applications – Service Desk - Weekend Schedule

Join to apply for the Clinical Applications – Service Desk - Weekend Schedule role at Pennant

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 180 senior living, home health, hospice and home care operations across the United States!

About The Company
:
These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT, and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their agencies.

Overview
:
The Clinical Applications Service Desk Resource role is designed to support the use of clinical applications within our healthcare organization, helping operations utilize systems and identify and correct issues in a timely manner. The Service Desk Resource will ensure the efficient and effective resolution of user issues, manage and maintain proactive support and self-support tools, provide guidance and training to staff, and maintain excellent customer service standards.

Key Responsibilities
:

• Technical Support & Issue Resolution:
  Execute the timely and accurate resolution of service desk tickets related to clinical applications.
• Customer Service:
  Ensure high levels of customer satisfaction by maintaining clear and effective communication with agency staff, resources, and other stakeholders.
• Process Improvement:
  Develop and implement strategies to improve service desk efficiency and effectiveness.
• Performance Monitoring:
  Monitor application performance, usage, and user reports to identify and resolve issues that impact daily operations.
• Security Management:
  Implement and enforce security measures to protect applications and data from unauthorized access.
• Compliance & Best Practices:
  Ensure all service desk activities comply with relevant regulations, policies, and standards.
• Training & Support:
  Coordinate and provide training for internal team and end-users on clinical applications and related technologies.
• Stakeholder Engagement:
  Foster strong relationships with end-users across all departments and operational areas.
• Innovation and Improvement:
  Stay abreast of the latest developments in clinical software and technology.

Job Requirements
:

• 1+ years of general customer support, training, implementation, project management, or clinical application user experience in HCHB.
• Additional experience with Forcura, Waystar, Medalogix, NVOQ, supply interfaces, medication interfaces, or other clinical applications is a plus.
• Strong problem-solving, troubleshooting, and analytical skills.
• Working a schedule of Friday through Tuesday

Pennant is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to providing a competitive Total Rewards Package that meets our employees’ needs.