Sr. Research Scientist, Applied AI Solutions, Connect

Overview

Sr. Research Scientist, Applied AI Solutions, Amazon Connect. Job  | Amazon Development Center U.S., Inc.

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

As a Research Scientist III on this team you will have the opportunity to spearhead a brand new initiative that will design and create hiring experiences. We're seeking a scientific leader with expertise in survey methodologies, psychometrics, experimental design, and advanced statistical analysis. You ll work with state-of-the-art research tools, leveraging AI and machine learning algorithms to solve complex challenges in survey methodology and data analysis.

You should be comfortable identifying and framing new research challenges that require scientific advances at the product level. You'll work closely with senior technical leaders within the team to deliver research-driven insights and solutions.

• Apply your expertise in psychometrics to ensure the validity and reliability of our measurement instruments
• Utilize advanced statistical techniques to analyze complex datasets, analyze open text feedback, uncover meaningful patterns, and derive actionable insights
• Design and conduct experiments to test new measurement methods and improve the precision of our customer experience metrics
• Explore emerging technologies and innovative methodologies to enhance experience measurement while maintaining Amazon's commitment to scientific integrity
• Translate complex research findings into compelling, actionable strategies and influence technical and business decisions at the product level
• Write impactful documents that distill intricate scientific concepts into clear, persuasive communications for diverse audiences, including senior business leaders
• Actively mentor and develop other scientists while playing an active role in the scientific community

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes.

Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

AWS Solutions

As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers  businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon s real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we…