Housekeeping Manager

Overview

Title: Housekeeping Manager

The Housekeeping Manager is responsible for overseeing the day-to-day operations of the housekeeping staff including cabins, RV sites and public areas. Working closely with the Lodging Manager this role leads the housekeeping team to ensure exceptional cleanliness, safety, and guest satisfaction. This position manages housekeeping staff, maintains high sanitation standards, oversees inventory, and ensures compliance with health and safety regulations.

Lodging Manager

• Oversee daily housekeeping operations to ensure cleanliness of all cabins, RV sites, and public areas
• Assign and communicate daily cleaning schedules and priorities to housekeeping staff
• Inspect cabins, RV sites, and common areas to ensure compliance with quality and sanitation standards
• Report cabin and site status to the Front Desk/General Store in a timely manner
• Address, follow up on, and resolve guest concerns and service requests professionally
• Identify and report maintenance or repair needs in cabins and RV sites
• Monitor performance and provide coaching, feedback, and corrective action when necessary
• Develop and implement strategies to improve team efficiency and service quality
• Monitor and report safety concerns and incidents to the Lodging Manager
• Assist with inventory management and supply ordering to maintain appropriate stock levels
• Foster positive working relationships across departments through effective communication
• Ensure compliance with company policies, health regulations, and safety standards
• Demonstrate flexibility in work schedule, including evenings, weekends, and holidays
• Perform other duties as assigned by the Lodging Manager or Director of Lodging

• Experience in the amusement park, entertainment, hospitality, or resort industry preferred
• Previous supervisory or management experience in housekeeping or hospitality preferred
• Strong leadership, organizational, and problem-solving skills
• Excellent verbal and written communication abilities
• High level of attention to detail and commitment to cleanliness and guest service
• Ability to adapt to a fast-paced, seasonal, and changing environment
• Willingness to assist in all areas of operations when needed
• Professional appearance and positive, outgoing personality
• Must be at least 21 years of age
• Ability to work weekends, holidays, and outside of normal business hours
• Strong time management and prioritization skills

• Lead by example and promote a culture of accountability, teamwork, and excellence
• Motivate and support team members to achieve high standards of cleanliness and service
• Maintain strong attention to detail in inspections and reporting
• Promote continuous improvement within the housekeeping department

• Lift and/or move up to 25 pounds or more
• Stand and walk for extended periods
• Use hands to handle tools, equipment, and cleaning supplies
• Reach with hands and arms
• Sit, stoop, kneel, crouch, or crawl
• Work in outdoor environments and varying weather conditions

Interested candidates should submit a resume to:

Nashville Shores

4001 Bell Road
Hermitage, TN 37076
Attn:
Dana Guettner

EQUAL OPPORTUNITY EMPLOYER/NASHVILLE SHORES SUPPORTS A DRUG FREE WORKPLACE