Front Desk Agent; Hotel

Would you like to be the first great impression of the hotel to our guests?

Front Desk Agents are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Front Desk Agents are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Front Desk Agent is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
• Always maintain professionalism consistent with hotel brand and company expectations.
• "Would you like to be the first great impression of the hotel to our guests? Apply Today!"
• Free Parking
• Complimentary Meals
• Tuition Reimbursement
• Fun and Energetic Work Environment
• And More...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Free downtown parking and free shift meals!

Set in the city’s lively West End neighborhood and steps from the heart of Music Row, Hutton Hotel invites guests to find their inspiration through an immersive journey into Nashville’s creative culture.

The hotel offers 250 guestrooms, including 52 suites with floor-to-ceiling windows and expansive penthouses featuring signature personal service.

Additional amenities include Analog, an intimate entertainment venue and cocktail bar with a regular calendar of performances; the Writers Studios, fully outfitted creative spaces for musicians to play and record; as well as 20,000 square feet of flexible meeting and event spaces, all on one floor for easy access.

Analog

Analog, our intimate live music and entertainment venue, immerses audiences in Nashville’s unrivaled music scene.

Featuring an impressive lineup of rising stars and well-known performers, it provides some of the best venue acoustics in the city while offering an interactive and engaging experience for audiences and artists alike. Analog gets you up close and personal, in a setting that feels like a comfortable living room. From the gifted musicians to the inviting design, everything here is an artistic experience—right down to the inventive craft cocktails.

Gatherings

Life’s special moments deserve the perfect backdrop—which is why Nashville is so popular for celebrations and events with family, friends, and colleagues.

The magnetic nature of the city combined with great shopping, dining, and music, make this a prime location to come together for meetings, weddings, and momentous occasions. And with more than 20,000 square feet of flexible event spaces, including our signature Analog music venue and the spectacular Vista Ballroom, Hutton Hotel is the place to celebrate milestones with those who matter most.