Event Manager

Overview

21c Museum Hotels seeks a proactive Event Manager to coordinate the planning and execution of events in the hotel’s spaces. Working with the Event Sales Manager and Executive Chef, the Event Manager guides clients from menu to décor and leads the Banquets & Catering team to fulfill and exceed the client’s vision and expectations.

Specific Responsibilities:

• Ownership of all events, from planning to execution with guidance and oversight from the Director of Food & Beverage.
• Work directly with clients to plan all details of their event, including but not limited to menus, set-ups and floor plans, AV needs, timelines, etc.
• Create innovative set-ups, menus, and functions for groups.
• Ensure successful events, exceeding client needs and profitability guidelines.
• Plan and execute all 21c/in-house events and assist with off-site events as needed.
• Overall knowledge of product/services
  • Answer questions from clients confidently
  • Sell items and services that we offer and can execute successfully
  • Generate creative and innovative menus while working closely with the Chef
• Coordinate with the Event Sales Manager & Executive Chef to ensure profitable bookings.
• Evaluate each piece of catering business with the Event Sales Manager to ensure the business can be properly serviced.
• Assist Event Sales Manager with incoming client inquiries and develop relationships with new clients, including:
  • menu selection
  • audio visual needs
  • event space setup
  • logistics and timelines
  • special requests
• Develop strong communication with the Executive Chef and Food & Beverage team.
• Develop a preferred vendors list and maintain vendor relationships.

• Other duties as assigned by your supervisor or manager.

Event Management

• Hands-on management of events to ensure success, including but not limited to: setting up tables, running food, making drinks, running AV equipment, etc.
• Work with the on-site contact and assist with any requests in a professional and courteous manner
• Maintain and implement efficient set up & tear down details and processes.
• Upholds & Improves 21c Service Standards
• Monitors server hours/over-time
• Organizes return of any rental equipment
• Lead & Manage Event Captains and Event servers & bartenders

Communication

• Maintains a good working relationship with guests, groups, as well as leaders and teammates from other departments.
• Demonstrates clear, concise written and verbal communication skills with team.
• Adheres to deadlines for both clients and internal departments.
• Maintains lines of communication between B&C and restaurant.
• Expert & Cheerleader for all things 21c. Can easily talk with guests about hotel, restaurant, museum and events.

Financial/HR

• Follows accounting processes in regard to revenue reporting, ensures all events are reported and accounted for correctly
• Review Daily Revenue Report for accuracy of covers, revenue and categorization
• Expenses controlled to budget and reconciled correctly according to accounting procedures
• Review General Ledger and reconcile with Checkbook
• Conducts interviews, hires Banquets & Catering team, implements training, evaluates team on regular basis
• Tracks team calendar & write schedule for Event team
• All HR (People + Culture) processes followed for team including:
  • Personnel Action Forms up to date on all teammates
  • Review Event team time clock activity for accuracy weekly
  • Review Cycle maintained for all Event Teammates (30-Day & 90-Day for new hires, mid-year and annual reviews for all)

Administrative

• Maintain & Update Delphi regarding events, menus, etc.
• Upkeep of all signage, menus, food labels, etc.
• Inform 21c Management Team of daily events and specific needs for events
• Update posted BEOs for internal teams
• Provide clients with quick and informative responses to all event inquiries
• Lead weekly BEO meetings
• Distribute finalized BEOs each Thursday to BOH Teams and all “boards”
• Inventory Banquet & Catering supplies and place orders for upcoming week of B&C events (linens, AV, soda, etc.)
• Perform accurate inventory of China/Glass/Silver/Serveware and work with F&B Director to order as needed
• Assist with B&C Executive Summary
• Develop and lead quarterly Event team trainings

Qualifications

• Requires advanced knowledge of Event Planning.…