Inn & Suites Nashville - Group Reservations Coordinator

Holiday Inn & Suites Nashville Downtown — Group Reservations Coordinator

Join to apply for the Holiday Inn & Suites Nashville Downtown — Group Reservations Coordinator role at Aimbridge Hospitality.

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High School graduate or G.E.D. equivalent.
• Six months reservations experience in the hospitality industry.
• Knowledge of Outlook, MS Word, and Excel required.
• Experience with Group Sales computer systems including Delphi and SMS.
• Occasional evening and weekend work to meet deadlines.
• Capable of using multiple systems at the same time.
• Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail.
• Flexibility and adaptability to a dynamic, evolving environment.

• Keep updated files on all upcoming groups upon receipt of turnover.
• Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
• Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
• Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
• Process travel agent commissions.
• Act as liaison between group and central reservations.
• Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
• Manually assign specific accommodations based upon feature and/or location requests.
• Provide reservation and pick up reports upon request.
• Cross reference Group resumes with system information and ensure accuracy.
• Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator (via phone if not available to attend in person).
• Review no shows from previous night and make corrections as needed.
• Assist accounting in verifying and correcting group guest’s folios.
• Ensure all group functions and audits are completed in an accurate and timely fashion.
• Communicate effectively with Call Center Manager, Business Analyst, Sales Manager, and Conference Services Coordinator, and group meeting planner.
• Performs other duties as assigned by hotel/department leadership.

• Daily Pay available after initial waiting period (ask recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Our Downtown Nashville hotel is conveniently located just blocks off of Broadway, near I-40 in the vibrant SoBro neighborhood. We also offer free parking to our employees in our attached gated garage. At our hotel, we’re committed to providing the best guest service around, and we’re proud to be recognized as a Trip Advisor Travelers Choice hotel. When you join us, you’ll find a supportive and collaborative work environment where you’ll feel like part of a family.

Family meal is served in our cafeteria daily. We also celebrate our successes every month with team-building activities, employee of the month programs and events that bring us closer together.

Entry level

Full-time

Management and Manufacturing

Hospitality industry