Hotel General Manager

Overview

Join to apply for the Hotel General Manager role at Turnberry
. Experience refined luxury at JW Marriott Nashville, the city’s only JW Marriott and a standout destination in Music City. Located in the heart of downtown, our hotel offers breathtaking skyline views from every room and effortless access to the city’s top attractions, including Lower Broadway and the Gulch. Elevated dining awaits on the 34th floor at Bourbon Steak by Michelin-starred Chef Michael Mina—recognized as one of the top 10 fine dining restaurants in the country.

Guests enjoy panoramic views, an award-winning wine program, and deeply satisfying cuisine.

What You Do

(Duties/Responsibilities)

• Strategic and Financial Leadership:
  Lead the development and execution of annual business plans, budgets, and forecasts. Continuously monitor and improve financial performance, occupancy, RevPAR, ADR, and F&B revenue. Identify opportunities for growth, efficiency, and innovation across departments. Ensure financial targets and ROI are achieved for both ownership and Marriott International.
• Operational Excellence:
  Oversee day-to-day hotel operations across all departments, ensuring a seamless guest experience. Conduct regular property walkthroughs to ensure adherence to brand and quality standards. Monitor operational KPIs, cost controls, cleanliness, and service delivery. Drive continuous improvement in service and guest satisfaction.
• Team and Culture Leadership:
  Lead, inspire, and develop a high-performing executive and management team. Foster a positive, inclusive, and high-accountability work culture. Provide mentorship, coaching, and performance feedback. Ensure alignment with Turnberry Hospitality and Marriott’s core values.
• Sales, Marketing, and Guest Engagement:
  Actively engage in the sales process, client relationship-building, and community involvement. Collaborate with sales and marketing teams to position the hotel competitively in the market. Represent the hotel at industry events, media engagements, and owner meetings. Champion a guest-first philosophy and drive improvement in guest satisfaction scores.
• Talent Management and Human Resources:
  Partner with Human Resources on recruiting, onboarding, training, and development. Oversee performance management processes, including goal setting, reviews, and succession planning. Resolve associate relations issues in compliance with company policies and values. Create a workplace that attracts, retains, and develops top talent.

What You Bring To The Table

(Qualifications)

• Four-year degree in Hospitality Management or a related business or management field
• Proven experience as a General Manager, preferably within large-scale convention hotels and luxury properties
• Prior experience with JW Marriott or other Marriott luxury brands highly preferred
• Operational and Industry Knowledge:
  Deep understanding of hotel operations, marketing strategy and sales planning, security and safety, HR, business planning, financial reporting, budget forecasting, quality assurance, and long-term operational planning
• Hospitality law and compliance
• Communication and Interpersonal
  
  Skills:
  
  Excellent verbal and written communication, with the ability to interact effectively with guests, colleagues, and executive stakeholders
• Leadership and Organizational Abilities:
  Ability to inspire, motivate, and develop high-performing teams; strong decision-making under pressure; prioritize, delegate, and manage multiple tasks
• Technical and Professional
  
  Skills:
  
  Proficient in hotel management systems, Microsoft Office, and financial reporting tools; strong analytical skills; professional telephone etiquette

Seniority level

• Director

Employment type

• Full-time

Job function

• Management
• Hospitality

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