Front Office Manager

Summary

Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks!

The Front Office Manager is responsible for all functions of the Front Office with additional shared oversight of the Guest Services and Valet teams. As a department head, this person will direct and work with managers and Colleagues to successfully execute all front office operations, including guest arrival and departure procedures. This position must possess strong communication skills and demonstrate leadership abilities.

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
• Maintain guest room inventory
• Coach and counsel Colleagues to reflect the company's service standards and procedures
• Perform all tasks of a Front Office Colleagues as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
  
  Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all Colleagues are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Ensures proper staffing levels for customer service goals
• Other job duties as assigned

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills