Guest Experience Manager

Overview

As we open our doors in Nashville, we’re looking for a Guest Experience Manager (GEM) who thrives on connection, leads with integrity, and elevates every guest interaction. Our ideal candidate has a commitment to teamwork and a desire to learn and grow. The GEM role is a guest-facing position focused on building strong relationships. You’ll get to know regular guests, maintain a database to personalize experiences, and connect guests with the floor team.

Acting as a roaming Maître D’, you’ll move between tables, creating memorable moments and recognizing guests by name and preferences.

Compensation: $60,000/year

Benefits:

• Flexible scheduling to support work/life balance
• Employee discount
• Leadership programs
• In-house hospitality and culinary training programs
• Mentorship programs
• Career development and opportunity for advancement
• Extended Health Benefits (after 1 year of service and upon meeting qualifying factors)
• Direct Deposit

• Demonstrate strong leadership skills, aligning with company values
• Lead by example, embodying our core values and guiding your team
• Manage guest data to personalize experiences and build relationships
• Solve problems quickly, communicating clearly and supporting the team
• Use your knowledge of the menu to enhance the guest experience

• 1 year in a leadership-focused role
• A passion and commitment to hospitality, teamwork, and fun
• A commitment to fostering a supportive and engaging experience for your team members and guests
• A willingness to learn and an openness to feedback, coaching, and mentorship
• The ability to legally work in the USA

Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.

All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.