Front Desk Supervisor

Overview

Voted One of Nashville Business Journal’s Best Places to Work in 2025!

Are you passionate about hospitality and ready to take the next step in your career in a workplace celebrated for its culture, teamwork, and exceptional service? Join us at Hilton Nashville Downtown
, a premier hotel located in the heart of Music City, steps from Bridgestone Arena, Broadway’s vibrant nightlife, and iconic entertainment venues. We’re proud to be named one of the Best Places to Work in Nashville—and we’re just getting started.

We’re currently seeking a Front Desk Supervisor who thrives in a fast-paced environment, leads by example, and creates a welcoming atmosphere for every guest.

What Will I Be Doing?

As a Front Desk Supervisor
, you’ll be the face of our hotel—supporting, mentoring, and guiding the Front Desk team to deliver five-star service that embodies Hilton hospitality. Your responsibilities will include:

• Leading front desk operations during your assigned shift with professionalism and precision.
• Supporting your team with up-to-date knowledge of room rates, packages, amenities, and daily happenings—especially for our VIP guests and local events.
• Monitoring team performance and coaching for growth, teamwork, and service excellence.
• Managing guest inquiries, requests, and concerns with a solution-focused mindset and genuine hospitality.
• Driving revenue through strategic upselling and in-house promotions.
• Ensuring the Front Desk is always polished, organized, and ready to impress.

The ideal candidate for this role is a service-driven professional with a calm, organized approach to leadership and a passion for creating memorable guest experiences.

• Previous front office or guest services experience in hospitality, retail, or a related field.
• A natural leader with excellent interpersonal and communication skills.
• Sales awareness and the confidence to promote services and upgrades.
• Ability to multitask, prioritize, and remain composed under pressure.

• Prior supervisory experience or a degree/certificate in hospitality management.
• Familiarity with Hilton systems and service standards.

At Hilton, we believe hospitality is not just a job—it’s a calling. Our team is proud to foster a supportive, inclusive, and inspiring work environment where your growth matters as much as your contributions. Here in Nashville, we bring Hilton’s global legacy to life through the rhythm and soul of our city.

• Competitive pay and benefits
• A workplace culture recognized as one of Nashville’s Best

Come join our award-winning team and be part of a company that fills the earth with the light and warmth of hospitality—right here in the heart of Nashville.