Guest Service Supervisor

Join to apply for the Guest Service Supervisor role at Hyatt
.

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
• Assist in training new employees and fostering a collaborative, motivated team environment.
• Assist in requesting, organising, delivering special amenities to guests.
• Organise in-room decor for guests to celebrate special occasions.
• Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
• Assist in answering phones in PBX.
• Assist in rooms control desk.
• Assist in room reservations.
• Assist bell services and baggage storage.
• Support management in implementing new processes and technology enhancements to improve front desk efficiency.
• Other duties as assigned.

• Strong leadership and team‑building skills with a hands‑on approach.
• Excellent communication and interpersonal abilities.
• Detail‑oriented with strong organizational skills and multitasking capability.
• Ability to remain calm and professional in high‑pressure situations.
• Proficient in front office systems (PMS) and basic office software.
• A genuine passion for hospitality and creating memorable guest experiences.

• Minimum 2 years of experience in front desk operations within the hospitality industry.
• Previous supervisory or leadership experience preferred.
• Familiarity with hotel property management systems and reservation platforms.
• Proven track record of delivering excellent customer service and managing guest relations.

• High school diploma or equivalent required.
• Associate or Bachelor’s degree in Hospitality Management or related field preferred but not required.

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care.
• Disability Insurance.
• Life Insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) matching.
• Employee discount program.
• Vacation and Sick Time.
• Daily Pay.

Pay Rate: $23/hour

• Successful completion of a criminal background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

• Mid‑Senior level.

• Full‑time.

• Other.

• Hospitality.

Referrals increase your chances of interviewing at Hyatt by 2x.

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