Sales Manager Job Nashville area,Tennessee USA,Hospitality / Hotel / Catering

Description

JOB OVERVIEW
:

We’re searching for that one dynamic individual who is to fill the role of Sales Manager at our fast-paced, high performing downtown Nashville, TN hotel located in the iconic Downtown Nashville Entertainment & Dining District. Hampton Inn & Suites by Hilton is one of the most recognizable hotels brands in the world.

The individual we are seeking will be responsible for driving group and negotiated transient sales for the property.

Our ideal candidate is responsible for effectively soliciting and securing new group & transient accounts.
Grow market share and other assigned market segments and maximize all sales efforts to increase customer base for these preferred accounts.
Effectively balance all of the core direct sales disciplines: prospecting, solicitation, rate quoting, contracting, outside sales calls, site inspections, client entertainment, outside presentations & sales calls, marketing to in-house guests, and networking.
Assist DOS with the creation and implementation of weekly social media campaign posts.

REPORTS TO
:

Director of Sales & Marketing

ESSENTIAL JOB FUNCTIONS
:

Ability to work in a fun but very fast-paced hotel environment that requires an ability to multi-task across sales, and client reservations at any given moment.

As a member of the sales team - builds and maintains strong client communications and guest relationships.

Develop job knowledge to ask appropriate banquet questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs. Document group needs thoroughly prior to rolling over the group to the Conference Services department to include all food & beverage, setup, and audio-visual needs.

Maintain strong and accurate records and accounting for all group, preferred transient, catering, or other business opportunities using all local processes, relevant brand systems, property sales systems, and appropriate management company systems to maintain the integrity of the data and reporting accuracy.

Responds to incoming group/catering business inquiries & opportunities in a timely manner (within 4 hours).

Give hotel site inspections and client property tours as needed.

Ensures that all business is booked within hotel revenue policy parameters and accurately input into all relevant sales, brand, and management company database systems.

Create merged contracts and other related booking documentation as required including but not limited to activity tracking. Manage and maintain client account files. Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.

Ability to work client-facing at the Front Desk with knowledge of the Hilton OnQ system. Many of the above sales activities will need to be processed while at the front desk as business levels dictate.

REQUIRED

SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting proactive personality with professional and an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests.

Knowledge of hotel structure and how all departments interact. Have the ability to effectively communicate with customers in a friendly and positive manner, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections. Familiarity with Amadeus Advanced (Delphi.

FDC), OnQ, OnQ R&I, Other Hilton applications and/or certifications, and Microsoft Office Applications. Proft Sword systems helpful but not required.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are all about. One of the keys to a positive guest experience is positive interaction with hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits:

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and…


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