Assistant Front Office Manager

Overview

Grow with us. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are important to us. This role in the Front Office department offers opportunities to be creative, warm, imaginative, and to further develop your leadership skills.

• Lead and inspire a great-natured service team in the Front Office department.
• Train, supervise, and mentor new hires, setting them up for success in productive ways.
• Interact with guests regularly, welcoming them whether they’re arriving from across an ocean or just around the corner.
• Model leadership by example and teach others to do the same.

• Passionate about hotel operations and guest service with a minimum of 2 years experience in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledge of front office operations, with a proven track record in guest and team member engagement and financial performance.
• Excellent communication skills, both verbal and written.
• Ability to accommodate a flexible schedule, including days, evenings, weekends, and holidays.

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company affiliated with global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.