Assistant Operations Manager

Assistant Operations Manager

Nashville, TN | Full-Time |

Reports to:

Operations Manager

Humming Host manages a growing portfolio of 45+ design‑forward, high‑end short‑term rentals in Nashville, TN, serving families, groups, and corporate travelers. Launched in 2021 by hospitality professional Melissa Dorange, Humming Host pairs hotel‑grade polish with the privacy of thoughtfully curated residences.

We are committed to luxury with responsibility: impeccably maintained homes, eco‑forward practices, disciplined asset stewardship, and a culture that is inclusive, professional, and guest‑centric.

The Assistant Operations Manager supports the Operations Manager in overseeing day‑to‑day property operations, with a primary focus on housekeeping quality, maintenance coordination, inventory management, and field logistics. This role ensures that every turnover meets luxury hotel‑grade standards, vendor partners are aligned and accountable, and units are guest‑ready on time, every time.

This is a hands‑on position that combines field presence (inspections, vendor oversight, inventory checks) with structured use of our systems (Breezeway, Hostaway, Slack, and Google Workspace).

Housekeeping Oversight

• Own the day‑to‑day relationship with third‑party cleaning vendors.
• Ensure all post‑checkout cleans follow Humming Host’s brand standards.
• Conduct post‑clean inspections with mandatory photo documentation in Breezeway.

Maintenance Coordination

• Triage maintenance tickets in Breezeway: validate details, prioritize based on guest impact, and route appropriately.
• Verify completion of work with function tests and photo evidence before closing tickets.
• Escalate material repairs, safety issues, and owner‑billable items to the Operations Manager with clear documentation.

Inventory & Lounge Management

• Maintain par levels for linens, amenities, and supplies in both units and the operations lounge.
• Manage ordering cadence by vendor and cluster to balance cost, availability, and waste reduction.
• Ensure the operations lounge remains organized, clearly labeled, safe, and audit‑ready.

Runner & Field Logistics Supervision

• Plan efficient daily routes for the runner, prioritizing guest‑impact tasks and batching by building/cluster.
• Ensure all field tasks are closed with notes and photo evidence.
• Monitor carryover tasks, address blockers, and communicate updates in Slack.

Operational Rhythm & Reporting

• Participate in (and when acting as MOD, lead) daily operations scrums to review arrivals, tickets, and vendor ETAs.
• Contribute to SOP and checklist updates that improve scalability, quality, and consistency.
• Support the Operations Manager with special projects, weekend readiness planning, and quarterly reviews of housekeeping and maintenance trends.

You are an experienced hotel or multi‑property manager or housekeeping supervisor who is ready to expand into broader operations. You bring:

• 4+ years of housekeeping leadership experience in hotels or high‑end short‑term rentals.
• Proven ability to uphold five‑star standards and maintain consistency across multiple units or buildings.
• Strong eye for detail and quality; comfort using structured checklists and photo documentation.
• Experience coordinating third‑party vendors (cleaning, maintenance, or similar).
• Strength in systems, processes, and documentation – you naturally organize information and close the loop.
• Comfort working in the field: inspecting units, meeting vendors on site, and solving problems in real time.

You are thoughtful, composed under pressure, and motivated by creating excellent guest experiences and protecting owner assets.

This role is best suited to someone who:

• Is comfortable being in the field daily – walking units, inspecting work, and meeting vendors.
• Takes initiative, identifies issues early, and proposes solutions rather than waiting for direction.
• Communicates clearly and professionally with guests (as needed), owners, vendors, and teammates.
• Balances high standards with practical decision‑making in a fast‑moving environment.

The role is not a fit for someone who prefers to work exclusively at a desk, is…