Guest Services Agent

Compensation Type:
Hourly

Location: The Joseph Hotel – Nashville, TN

Highgate Hotels is a premier real estate investment and hospitality management company recognized as an innovator in the industry. With a portfolio of global properties exceeding $20B in asset value and over $5B in cumulative revenues, Highgate guides clients through all stages of the hospitality cycle from planning and development to disposition. The company delivers proprietary revenue‑management tools that predict market dynamics and maximize asset performance.

The Joseph, a Luxury Collection Hotel, re‑imagines the hotel experience. Its modern design reflects Nashville’s maker culture and integrates local artisans, chefs, and craftsmen. With 297 rooms and suites, 22,000 square feet of event space, and an art program featuring Tennessee artists and renowned collections, The Joseph offers guests unparalleled service and memorable experiences.

You welcome every guest to the hotel with a smile, acting as an ambassador who ensures each guest receives exceptional service. Your day-to-day activities include:

• Processing check‑ins and check‑outs
• Answering phone calls and taking orders
• Engaging in conversations and anticipating guest needs
• Maintaining a professional appearance in an upscale environment
• Continuously seeking additional tasks when guest traffic slows

We’re looking for someone who:

• Can be relied upon as the go‑to person for guests and colleagues
• Anticipates needs and proactively addresses them before being asked
• Stays busy, finding work to complete during slower periods
• Maintains a well‑groomed appearance and professionalism

• Medical/Dental/Vision
• Company‑paid Life Insurance
• 401(k)
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free parking

Seniority Level: Entry Level

Employment Type:

Full‑time

Job Function:
Other – Industries:
Restaurants