Guest Service Agent

Join to apply for the Guest Service Agent role at The Joseph, a Luxury Collection Hotel, Nashville
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You love being the person others can rely on, the "go‑to". You anticipate needs and take initiative, ensuring guests feel cared for before they even have to ask. You remain productive during quiet periods, finding additional ways to serve. You present a polished appearance suitable for an upscale environment.

You welcome every guest with a smile and serve as the ambassador for the hotel. Your day-to-day duties include:

• Checking guests in and out
• Answering phone calls and taking reservations or special requests
• Taking orders and handling food or beverage services
• Engaging in conversations and addressing guest needs promptly

The Joseph, a Luxury Collection Hotel, Nashville re‑imagines the hotel experience. The hotel’s modern expression is informed by the city’s diverse maker‑culture and features 297 thoughtfully designed rooms and suites, 22,000 square feet of event and meeting space, and a vibrant art program showcasing local and world‑renowned artists.

When you join us, you’re part of a team passionate about creating memorable experiences for every guest. Your exceptional service helps make the hotel experience extraordinary.

• Medical/Dental/Vision
• Company‑paid Life insurance
• 401(k)
• Paid Time Off
• Free meals during work
• Discounted room benefits
• Free parking

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best‑qualified personnel who demonstrate the ability to perform competently and work well with others. This policy applies to all aspects of the employment relationship, including hiring, compensation, promotions, training, and benefits. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.

We also consider qualified applicants with criminal histories, consistent with legal requirements.

EEO is the Law – Notice of Applicant Rights Under the Law.