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Front Desk Agent

Job in Nashville, Davidson County, Tennessee, 37247, USA
Listing for: Island Hospitality Management
Full Time position
Listed on 2026-02-01
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Front Desk, Guest Services
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Front Desk Agent

Join Island Hospitality Management as a Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors.

Responsibilities
  • Check‑in/Check‑out hotel guests
  • Process payments according to established hotel requirements
  • Provide information and assistance to all guests and vendors
  • Prepare all necessary reports during each shift for the management team
Qualifications
  • Highly motivated team player with strong initiative and desire for achievement
  • Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service
Physical Demands

Stand, sit or walk for an extended period of time. Variability in weekly hours based on guest occupancy, season, staffing and other factors.

Training & Development

Island Hospitality offers a formalized training program with a clear path for employees with a desire and aptitude to thrive in hospitality.

Benefits
  • Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available!
  • Dependent care FSA
  • Identity Theft Protection Insurance Commuter benefits including transit & parking
  • Pet Insurance
  • PTO and Payroll Incentives for Annual Wellness Exams
  • Employee Assistance Program
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan – IHM matches 100% up to 3% of salary and an extra 50% on next 2% salary; 401(k) fully vested upon first contribution
Incentives
  • Incentive based bonus program
  • Free room nights at our hotels and employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team Member recognition and bonus
  • Discounted tickets to theme parks, musical, movies, through Tickets at Work
  • Career Growth through our in‑house training program with a path personalized to your desired goals
  • Referral bonus program to any of our locations
Equal Opportunity Employer

Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law.

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