Valet Parking Cashier​/Guest Liaison – Gaylord Opryland Hotel and Resort

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Valet Parking Cashier – Gaylord Opryland Hotel and Resort

• Starting pay $16 – $18 per hour
• No experience needed
• Weekday evening and weekend shifts available
• Compensation: hourly base pay $16 – $18 per hour
• Work Schedule:
  
  weekday evenings, weekend open availability
• Benefits: eligible for accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and 401k retirement savings plan (subject to eligibility; benefits not available to seasonal/temporary roles)

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner.

• Maintains pleasant, friendly and professional demeanor with all guests, co‑workers and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests by last names when appropriate. Treats guests and associates with courtesy, respect and dignity. (20%)
• Maintains accuracy and composure while under pressure. Uses proper phone etiquette. (15%)
• Assists guests with directions and all other inquiries, providing information about outlets, meeting rooms, amenities and main attractions in the area. (10%)
• Determines guest charges and processes payments via cash, credit, or direct billing. Accurately categorizes tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts. (20%)
• Completes accurate and timely shift reports, follows all standard operating procedures related to cash banks, operates equipment including registers, gates, and credit card machines, obtains information about daily events and rates to be charged. (20%)
• Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager. (15%)

• High school diploma or general education degree (GED)

• N/A

• One to three months related experience and/or training; or equivalent combination of education and experience.

• Basic Math

• Must be able to read and write standard English.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one‑on‑one and small group situations to guests, clients and other employees.
• Ability to add and subtract three‑digit numbers, multiply and divide by 10’s and 100’s; ability to perform operations using units of American money.
• Ability to understand 24‑hour and military time systems.
• Ability to understand rates applicable to time passed.

• Job is fairly routine. Incumbent follows established practices and procedures. Duties performed with specific directions and work checked or verified frequently. Decisions made within specific operational instructions and departmental guidelines.

• The employee has control over resources available only.

The following physical demands and working conditions are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.