Sheraton Grand Nashville - Director Convention Services-Sales

Position

Sheraton Grand Nashville – Director Convention Services (Sales)
Address: 623 Union St, Nashville, TN 37219

3–5 years of CI/TY experience highly recommended. The Director Convention Services is responsible for direct oversight of the attainment of assigned team banquet/food and beverage goals tied to the overall performance of the hotel. The individual will be responsible for effectively managing the conference services team and servicing group clients while maintaining the contracted food and beverage minimum. The role works in conjunction with the Director of Sales or Hotel leadership to achieve the hotel’s revenue, meeting planner satisfaction scores, and banquet/food and beverage goals for the assigned property.

• Exempt managers must customarily and regularly direct the work of at least 3 full‑time associates or their equivalents.
• Primary duties must consist of administrative, executive, or professional tasks more than 50% of the time.
• Job duties must also involve the use of discretion and independent judgment more than 50% of the time.

• At least 6 years of progressive hotel conference services experience preferred; or a 4‑year college degree with at least 2 years of related experience; or a 2‑year college degree with at least 4 years of related experience.
• Demonstrate creativity and knowledge of food and beverage/events desired.
• Valid driver’s license in the applicable state.
• Highly developed verbal and written communication skills to negotiate, influence managers, guests, and corporate clients.
• Experience with professional selling skills: opening, probing, supporting, closing.
• Analytical skills and strategic vision.
• Proficient in general computer knowledge, especially Microsoft Office.
• Work independently and manage multiple tasks simultaneously.
• Strong organization and presentation skills.
• Effective interaction and management of diverse people while solving complex problems and creating a productive sales team.
• Work well in stressful, high-pressure situations; maintain composure and objectivity.
• Understand financial information and basic arithmetic functions.

• Effectively manage meeting planner satisfaction scores, revenue goals, and food and beverage goals.
• Manage Human Resources in the division to attract, retain, motivate employees; hire, train, develop, coach, counsel, conduct performance and salary reviews, resolve problems, and discipline or terminate as appropriate.
• Understand group contract content and negotiate terms.
• Approach guests and employees in an attentive, friendly, courteous, service-oriented manner.
• Adhere to Aimbridge Hospitality's regulations, company standards, catering/meeting standards, and related catering sales metrics.
• Develop full working knowledge of hotel operations and policies.
• Deliver banquet event orders on time (within 10 days) and ensure accuracy.
• Ensure changes are communicated timely to impacted departments.
• Maintain strong visibility in the local community and industry organizations.
• Attend daily/weekly/monthly meetings and other required functions.
• Perform other duties as requested by Hotel Leadership or Director of Sales.

• Daily Pay – Ask your recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short-term and long-term disability income
• Term life and AD&D insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) retirement plan

Located in the heart of Nashville, Sheraton Grand Nashville Downtown offers easy access to iconic Music City attractions. We’re within walking distance to Bridgestone Arena, Broadway, and multiple other local sights. Our fully renovated 2024 property provides exceptional guest service and offers employees free parking, meal breaks, and a supportive culture.