Lead Scheduler

** Discover Vanderbilt University Medical Center**:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
** Organization:
** VIS Scheduling
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* Job Summary:

** The Scheduler is responsible for making patient appointments following medical practice procedures. Tasks may be integrated into another position e.g., receptionist/registration or medical assistant, as needed..

KEY RESPONSIBILITIES
* Schedules appointments for patients either by phone when they call in or in person after an office visit. If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.
* Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
* Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to physicians/clinicians or medical assistants prior to each day’s visits. Also provides copies for the receptionist/ registration clerk and others as needed.
* Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
* Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with appointment manager about any system problems.
* Uses customer service principles and techniques to deal with patients calmly and pleasantly.
* Performs other duties as assigned.

TECHNICAL CAPABILITIES Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
** Core Accountabilities:
** Organizational Impact:
Independently performs non-routine tasks that significantly impact team and other related teams.  Problem Solving/ Complexity of work:
Gathers and analyzes data to solve problems that arise with little or no precendent.  Breadth of Knowledge:
Applies advanced job knowledge and has developed a breadth of skills in other areas.
Team Interaction:
Serves as a lead for the team by providing expertise and guidance to team members.
** Core Capabilities :
** Supporting Colleagues:

- Develops Self and Others:
Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.

- Builds and Maintains Relationships:
Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.

- Communicates Effectively:
Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services :

- Serves Others with Compassion:
Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.

- Solves Complex Problems:
Approaches problems from different angles;
Identifies new possibilities to interpret…