Medical Assistant Scheduling Coordinator

* Answers the telephones and greets patients in a courteous, efficient manner. Routes messages to appropriate discipline.
* Conducts patient check-out process. Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR).
* Registers new patients in Patient Management System (PM), ensuring all information is complete prior to scheduling.
* Schedules patient appointments, surgeries, tests, and admissions.
* Completes all tasks related to surgery scheduling and coordination of provider OR time and location.
* Assists with telephone triage by screening incoming calls/voicemails, returns phone calls at the direction of the provider and under the supervision of a LPN/RN adhering to authorized/approved protocols/decision making trees/algorithms.
* Completes all tasks related to surgery scheduling and coordination of provider OR time and location.
* Performs tasks related to Governmental, Insurance and Quality Initiative Programs:  + Ensures communication is distributed to patients regarding program details.  + Generates and distributes to patients a Clinical Summary from Electronic Health Record (EHR)  + Manages inbound and outbound Transitions of Care  + Communicates information regarding Patient Portal and assists with registration process.  + Monitors Direct Messaging in Electronic Health Record (EHR)
* Completes pre-certification process for all diagnostic tests, procedures and admissions as required by insurance, utilizing online insurance company portals when applicable.
* Verifies accuracy of or works collaboratively with patient services staff to schedule appointments and/or arrange referrals at the direction of a provider or under the supervision of an LPN/RN
* Prepares the Electronic Health Record (EHR) for review by Clinical Staff.
* Obtains or assists with obtaining necessary records prior to patient's appointment.
* Monitors and routes inbound and outbound faxes.
* Electronically scans appropriate patient related records into the Electronic Health Record (EHR).
* Distributes outbound correspondence or copies of records as necessary.
* Completes process for Request for Medical Records.
* Demonstrates excellent customer service. Responds promptly to patient, physician, and clinical requests.
* Communicates to other staff members using Instant Messaging System.
* Informs direct supervisor of clinic needs and concerns relate to the work environment.
* Measures patient height / weight and vital signs. Screens for and documents pain, distress, clinical depression scores.
* Completes “rooming” process including escorting patient to exam room.
* Reviews medication lists and preferred pharmacy information with patient and enters/ updates in Electronic Medical Record (EMR) at each encounter.
* Reviews patient allergies and updates in EMR at each encounter
* Reviews health histories and other assigned historical information with patients since last visit and updates in EMR at each encounter.
* Completes all assigned /required screening questionnaires and records data in EMR.
* Prepares patients for examination and or treatment assuring rooms/chairs are turned over in a manner that promotes efficient workflow.
* Reviews need for prescriptions /refills at each encounter. Manages prescription refill extension requests per Tennessee Oncology (TO) policy, procedure, standards. Calls in prescriptions/ refills according to TO policies, at the direction of the provider or under the supervision of an LPN/RN,
* Calls patients with lab results and any appropriate instructions, at the direction of the provider and under the supervision of an LPN/RN
* Assists with provider performed procedures/exams/acts as a chaperone (i.e., bone marrow biopsies, skin biopsies, etc.)
* Assists with nursing evaluation visits under the supervision of an LPN/RN and within the scope of practice of a Medical Assistant
* Prepares and administers approved , SQ, IM and or PO medications as ordered by providers and according to TO practice standards and or policies.
* Accesses and flushes implanted ports, after competency validation, under the supervision…