Case Manager

Supervisor:
Medical Case Management Coordinator

As a clinic or social services case manager at Nashville CARES, you will develop relationships with clients and support them through many stages of life while learning and growing in your own career. The goal of case management at Nashville CARES is to reduce barriers to accessing healthcare.

Who We Are

• Nashville CARES is an organization that is passionate about serving our clients and our community
• We provide prevention services to stop the spread of HIV in the community and medical care and support services to those living with HIV, with the hope of achieving a world where HIV infections are rare, and when they do occur, everyone living with HIV has access to care, treatment, and support to achieve optimal health and self-sufficiency without stigma or discrimination.
• We approach our clients with love, respect, and compassion, while holding appropriate boundaries.
• We provide a vast array of services, including case management, medical care, housing assistance, nutrition and transportation services, and assistance with insurance and prescription needs.
• We maintain an environment where all staff are encouraged to grow and develop skills to help them advance in their career

What You’ll Do

• Provide compassionate and respectful care and comprehensive case management services to help clients address the complex challenges associated with living with HIV
• Meet regularly with clients in the office, in clients’ homes, and in the community
• Conduct biopsychosocial assessments on all clients on a semiannual basis
• Assist clients with connections to medical, social, community, financial, and other needed services
• Assist clients in developing realistic action steps to achieve their goals
• Provide support services and referrals to clients who may be socially isolated
• Provide transportation to clients as needed to access medical, community, and agency services
• Advocate for clients within the agency and in external settings, such as medical providers and other agencies they may be engaged with in the community
• Complete all documentation in an appropriate manner and in a reasonable timeframe according to agency standards to ensure clients do not encounter barriers to service
• Practice appropriate boundaries with clients and with work to ensure you are able to provide excellent services to clients while preserving self-care

Who You Are

• A person who is passionate about their clients and their work, but who also understands the importance of good boundaries
• A clear communicator who can explain complex ideas in ways that are easy to understand
• A problem solver who can see both details and the bigger picture and find balance between the two
• Someone who can independently research solutions and resources while also knowing when to ask for help
• A team player who also works well independently
• A person who finds value in doing good work
• Someone who is organized and can keep track of a variety of clients and their needs
• A person with excellent documentation skills

• Bachelor’s degree (preference for Bachelor’s in Social Work or other Human Services) – Must be able to be verified
• Minimum of two years’ experience in community based social or health care services – a supervised BSW/MSW internship may count for one year
• Proficiency with a variety of technology, including Microsoft Office software (Word, Excel, Outlook), electronic health records (training provided), and general Windows PC and cell phone technology
• Valid Driver’s License, vehicle, and automobile liability insurance to facilitate local travel required for client/agency-related work

• Health insurance with three plan level options
• 27 Days of PTO in first year (full-time employees)
• 12 paid holidays per year
• Employee Assistance Program
• Short Term and Long Term Disability
• 403(b) Retirement Savings Plan & more

Send cover letter, resume to: epickney

• Date Posted:
  January 22, 2026
• Type:
  Full-Time
• Job Function:
  Programs and Service Delivery