Patient Access Representative

Ascension Saint Thomas Overview

Who We Are:

People are our passion and purpose. Bluegrass Community Hospital prides itself in the relationships we build with our patients and developing an environment committed to quality, ensuring the health and safety of our employees. Licensed as a critical access hospital, we offer a broad range of inpatient, surgical, emergency and diagnostic services. Serving the Middle Tennessee community for over 125 years.

The deeply rooted history of Saint Thomas began with the mission of the Daughters of Charity, who were called to care for our community s sickest members. Since then, Saint Thomas has enhanced that mission with today s latest technology, nationally recognized clinical program and deep partnerships with physicians and healthcare organizations to provide innovative advanced care for the most complicated conditions.

Together, we create opportunities for you and your family to conveniently find care with 2,000+ physicians and providers across 18 hospitals and over 350 sites of care.

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional development opportunities
• Free Parking
• And much more...

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Reports to:
Assistant Director of Patient Registration

FLSA:
Non-exempt

High school diploma or equivalent, Required, or 3 years of directly related experience may be substituted for the required education

• Billing or collection experience, Preferred
• Computer experience, Required

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Knowledge of medical terminology strongly preferred.
• Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator.
• Time management and organizational skills.

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient s caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria.

• Checks supplies and stocks supplies as needed
• Serves as back up for other functional areas

Ascension St. Thomas is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans  status or any other basis protected by applicable federal, state or local law.