Patient Care Coordinator

Results Physiotherapy – Patient Care Coordinator

Location: Nashville, TN

Employment Type: Full-time

Seniority Level: Entry level

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Nashville, TN. This entry-level office role supports clinic operations, ensuring a pleasant and consistent daily environment for patients and staff.

• Responsible for maintaining pleasant and consistent daily operations of the clinic.
• Exhibits excellent customer service skills.
• Multitasks across multiple computer programs each day.

• Greets everyone entering the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or telephone from patients and physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Completes other duties as assigned.

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Provide customer service.
• Create an inviting clinic atmosphere.
• Make all welcome calls.
• Manage schedule efficiently.
• Manage document routing, personal overtime, non-clinical documentation, deposits, and clinic inventory.
• Assist with training and compliance.

• High School Diploma or equivalent.
• Strong communication skills – must relate well to Business Office and Field leadership.
• Ability to multitask, manage organization details, meet deadlines, and work with little to no supervision.
• Efficient time‑management and presentation skills.

• Work in standard indoor environmental conditions.
• Full-time position, Monday through Friday, minimum 40 hours per week; may require occasional evening or weekend events.
• Primarily sedentary, with occasional standing, walking, and light lifting (0–20 lbs).
• Frequent use of computer, phone, keyboard, mouse, and copy machines.
• Repetitive typing motions and screen focus required.

• Annual paid Charity Day.
• Medical, Dental, Vision, Life, Short‑Term and Long‑Term Disability Insurance.
• 3‑week paid time off plus paid holidays.
• 401(k) with company match.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment. Discrimination on the basis of race, color, national origin, religion, gender, sexual orientation, age, disability, veteran status or any other status protected by law is prohibited.

To apply, please do not contact the clinic directly.  to learn more about Upstream.