Patient Care Specialist; Medical Receptionist

Overview

Patient Care Specialist (Medical Receptionist) at Fast Pace Health

At Fast Pace Health, the Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere. The Patient Care Specialist uses front office processes to include patient registration and insurance practices, as well as effective communication with both patients and clinic employees.

The Patient Care Specialist maintains a high level of customer focus at all times, especially during periods of high patient volume.

• Demonstrates a high level of customer service to greet, register, and discharge all patients.
• Cross-train and assist with back-office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at registration.
• Verifies and updates patient insurance information at registration.
• Maintains knowledge of Medical Insurance Plans including co-pays, deductibles, and coverage limits.
• Stays up to date with changes to Government and Commercial Insurance Plans.
• Maintains knowledge of the Fast Pace Self-Pay program.
• Collects insurance, co-pays or deductibles, or Self-Pay amounts at registration for each patient.
• Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences through outstanding customer service.
• Maintains patient flow by notifying the provider of patient arrivals, being aware of delays, and communicating with patients and clinical staff appropriately.
• Retrieves, faxes, or mails medical records to primary care providers as needed and coordinates medical records process for continuation of care.
• Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.
• Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
• Maintains friendly, cordial relations with clients and employees; maintains a positive work atmosphere by acting and communicating in a manner that results in positive relationships.
• Performs the physical, sensory, cognitive, and environmental functions of the position as specified.
• Responsible for maintaining the reception area clean and organized.
• Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of clinic processes.
• Actively assist new employees with learning activities and completing required training.
• Support new employee training by providing job shadowing, demonstrations, and coaching opportunities.
• Ability to comply with Company standards of operations and to adhere to Core Values of teamwork, communication, empowerment, quality of care, and friendliness.
• Promote and maintain a respectful culture of employee, employer, patient, and business confidentiality.
• Demonstrates proficiency with basic PC skills including typing, mouse use, and basic software such as MS Outlook and Word.
• Maintain overall office cleanliness and organization of the reception area and related spaces.
• Perform other duties as assigned by management.

• Level 1:
  High School Diploma or equivalent with a current CPR license and at least 1 year of customer experience (urgent care preferred).
• Level 2:
  High School Diploma or equivalent with a current CPR license and 3 years of billing and coding experience; intermediate computer skills (typing 70–100 words per minute, MS Office including Word and Excel; basic Excel formulas and VLOOKUP).
• Level 3:
  High School Diploma or equivalent with a current CPR license and 3 years of billing and coding experience; intermediate computer skills as above.
• Administration duties including scheduling, ordering, training, and other duties as assigned by Clinic or Regional Director.
• Receive and act within 7 days of hire.

Fast Pace Health is an equal employment opportunity employer. No license required. Compliance information and posters applicable to employment are provided as required by law.

Fast Pace Health