Certified Medical Assistant

Discover Vanderbilt University Medical Center :
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VIP MS - Station Camp

Upon graduation from a medical assistant program, assists provider in performing office examinations and procedures. Organizes and manages clinic patient flow. Gathers and documents patient screening data. Performs in‑office diagnostic testing (e.g., X‑rays, EKGs). Assists with patient and family education. Cleans rooms and instruments. Orders and distributes supplies. Schedules appointments and testing, triages phone calls and emails, handles physician correspondence, and manages insurance referrals.

The Medical Assistant must be highly organized, able to manage multiple tasks, move swiftly throughout the varied responsibilities, and work and interact as part of a team. The Medical Assistant reports to the Provider/Office Manager.

• Customer Service
  • Uses current technology to pull patients expeditiously from waiting rooms to exam areas.
  • Proactively communicates delays to patients.
  • Regulates patient flow and check-in as per protocol.
  • Assists and covers the front desk and phones as needed.
  • Demonstrates professional behavior in all settings visible to patients and visitors.
  • Proactively identifies patient or visitor needs and takes steps to assist.
• Planning and Managing Care
  • Gathers screening and other data for the health care team.
  • Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow.
  • Assists in patient call‑backs and prescription callbacks under direction of the physician.
  • Assists MD/provider with routine office procedures (e.g., pulling charts, assessing reason for visit, documenting vitals).
  • Fulfills clerical responsibilities (maintains charts, prepares requisitions, routes referrals, schedules).
• Patient/Family Education
  • Distributes patient family education material as directed by clinical staff.
  • Facilitates identification of resources to meet patient healthcare needs.
• Continuous Learning
  • Participates in staff meetings.
  • Develops and achieves personal and professional goals.
  • Contributes to the achievement of VIP goals.
  • Participates in quality improvement through data collection and documentation.
• Communication and Collaboration
  • Communicates and collaborates effectively with all members of the health care team.
  • Co‑ordinates patient care as directed by the MD/provider.
  • Uses EHR effectively.
  • Personal behavior positively influences environment.
  • Receives feedback respectfully and positively.
• Triages patient/family calls; responds to phone and email messages, patient questions, concerns, and problems. Refers to immediate supervisor, clinic staff, or provider.
• Regular and reliable attendance required.
• All other duties as assigned.

Our clinical and nursing support roles are at the center of all we do, helping us be the world leader in advancing personalized health. We support each other and encourage excellence among all who are part of our workforce. High‑achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

• Performs routine tasks that may impact team performance with occasional guidance.
• Utilizes discretion and research to solve routine problems.
• Applies knowledge of standards, processes, and procedures relevant to the role.
• Provides guidance to entry‑level co‑workers.