Patient Navigator

Updated: December 2, 2025
Location: Nashville, TN, United States
Job
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The Patient Navigator (PN) will provide essential services to patients, caregivers, and healthcare providers, ensuring seamless access to the client’s products, support, and resources. The PN proactively engages with HCPs and patients locally to identify marketplace needs, provide disease‑state and product education, and support appropriate utilization of the client’s access and fulfillment resources. The PN works collaboratively to train clinic staff on safety and proper product use, covering drug administration, disease‑state awareness, and patient journey insight.

Clinical expertise derived from nursing experience and education is applied to improve patient outcomes.

• Personalized patient engagement at therapy initiation through adherence support and medication queries, ensuring patients have what they need to start and remain on therapy
• Provide education, support, and training to healthcare providers and patients on on‑label product administration and treatment
• Handle initial inquiries and basic reimbursement questions
• Collect, document, and share field‑generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures
• Demonstrate mastery of disease state, product, and treatment landscape
• Engage with target customers, including advocacy groups, in or outside office settings, and at conferences to uncover marketplace needs
• Provide timely follow‑up to questions and requests from HCPs
• Educate and champion utilization of client resources to drive optimal patient experience and care
• Collaborate with commercial and medical counterparts in the assigned territory

• Bachelor’s Degree required
• Clinical background required – LPN, RN, RD, Pharm
  
  D, RPH, etc.
• Minimum of 2 years diabetes education experience with patient support team members (CDCES highly preferred)
• Pharmaceutical industry experience highly preferred
• Strong interpersonal skills
• Excellent written and verbal communication skills

At Syneos Health, we build a diverse, inclusive, and authentic workplace. We value energy and versatility and encourage applicants whose past experience may not align perfectly to apply. Our field medical teams partner with talented clinicians to change lives around the world. Join a global company dedicated to improving patient access to biopharmaceutical therapies.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, please contact us at [].