Medical Receptionist

Employment status :

Full-Time, Hourly, Non-exempt. Hours per week:
40.

Reports to:

Patient Relations Manager.

Location:

Nashville, TN.

Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable.

Siloam Health is committed to caring for staff in the same excellent manner as we care for patients by providing the following benefits to our full-time staff:

• 100% Employer paid medical and dental insurance
• 100% Employer paid life and disability
• Simple IRA with employer match up to 3%
• HSA with up to $1,300 match by employer or FSA
• Low-cost vision insurance
• 3 weeks of PTO in the first year
• 10 Paid Holidays
• Limited weekends
• Consistent schedule
• Diverse team and patient population
• Mission leave
• Extended Illness Benefit

The primary objective of the Medical Receptionist is to serve as the primary point of contact for patients in a welcoming and efficient manner. The receptionist also acts as a focal point of communication between patients, clinicians, the nursing team, other clinic staff, and community partners. A vital component of this position requires maintaining a strong patient focus while managing the multiple demands of the patient relations team and collaborating with other staff and volunteers in the clinic.

• Greet, assist, and direct patients and visitors appropriately in a warm and professional manner
• Receive patients at check-in to confirm appointment details, update account information in the EHR and request necessary documentation
• Assist in new patient registration by obtaining all necessary demographic and insurance-related information for the Patient Engagement Coordinator
• Serve as the primary point of contact for patient scheduling
• Manage incoming calls including taking messages and referring calls to triage and others as required
• Check out patients at the conclusion of their appointment by scheduling any necessary follow-up appointment(s) and collecting payment
• Responsible for updating patient “no show” data in the EHR
• Scan medical records and patient information forms into the EHR
• Manage patient records and other pertinent correspondence to ensure proper storage and access for staff
• Adhere to strict HIPAA compliance with all patient health information (PHI), following best practices in keeping PHI private and secure
• Ensure that patients update all necessary documentation within the established timeframe
• Assist the Patient Engagement Coordinator with patient orientations as needed
• Acquire up-to-date proof of income (POI) from patients and educate them on Siloam’s POI policies
• Balance the cash drawer at assigned times each day
• Work with the Patient Engagement Coordinator to encourage patient compliance with all administrative policies
• Work with the Volunteer Coordinator, Refugee Clinic Coordinator, Social Worker, Patient Assistance Coordinator, and Referral Coordinator to ensure patient intake, scheduling, and billing processes are correct
• Manage assigned tasks and patient cases in the EHR to completion and communicate with clinical staff when necessary
• Maintain a clean and operational workspace at the front desk and in the patient waiting area, and communicate with the Patient Relations Manager if any troubleshooting is needed

• Flexibility to work at multiple clinic locations as needed
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• Assist with volunteer orientation as necessary by training volunteers in front desk duties and screening new patient applicants
• Participate in on-going quality improvement (QI) activities within the roles defined above
• Other duties as assigned by…