Patient Experience Coordinator

Patient Experience Coordinator page is loaded## Patient Experience Coordinator locations:
TNO - Elliston Pl Med Onc | Nashville, TNtime type:
Full time posted on:
Posted Yesterday job requisition :
R-Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged:
To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient.

We believe caring for cancer patients is a privilege.
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* Job Description:

** The primary focus of this position will be to make a positive impression by greeting and welcoming patients, families, visitors, and vendors, assessing, and facilitating their needs.

ESSENTIAL FUNCTIONS:

* Exercises diplomacy and tact in lobby setting to provide excellent patient experience.
* Practices confidentiality and privacy protocols in accordance with policies and HIPAA requirements. Protects   patients' rights by maintaining confidentiality of patient accounts.
* Maintains operations by following policies and procedures, reporting needed changes.
* Contributes to team effort with all building entities to ensure an excellent patient experience by accomplishing assigned tasks and responsibilities.
* Provides support to assist in executing patient programs or other necessary functions to support the patient experience by managing assigned areas.
* Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
* Proactively keeps the patient areas tidy and welcoming to patients and visitors.
* Accesses Tennessee Oncology systems to review patient information to help direct them to the correct areas.
* Provides information regarding parking and local resources to support patients.
* Responds quickly and appropriately to emergency situations such as fire alarms or visitor health issues.
** QUALIFICATIONS AND REQUIREMENTS*
* • High School Diploma or GED required;
College degree preferred
• 1-2 years of customer service experience
* Current TO approved BLS provider card required within 3 months of hire.
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* PREFERRED EXPERIENCE:

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* • Excellent written and verbal communication skills
• Ability to problem solve and facilitate needs
• Excellent organizational skills and attention to detail
• Conflict resolution skills
• Ability to multi-task
** PHYSICIAL REQUIREMENTS:*
* • Occasional flex shift schedule based on operational needso Multiple shifts cover operational hours from 6:30am-5:00pm
• Physical activity including walking, standing, sitting, and lifting.
• Must have the ability to work at fast-paced office with multiple things happening at the same time
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