Senior Loan Administrator

The Senior Loan Administrator plays a critical role in supporting the bank’s lending operations by overseeing the daily functions of the Loan Administration team and ensuring processes are executed accurately, efficiently, and in alignment with regulatory and internal standards. This position serves as a departmental leader who both performs key operational tasks and provides guidance, training, and support to team members.

The Senior Loan Administrator helps maintain operational continuity, strengthens workflows, and promotes a high level of service to internal partners and existing loan clients, contributing directly to the bank’s overall loan quality, growth, and client experience.

Job Description:

Responsible for providing hands‑on leadership in overseeing the daily responsibilities of the operations side of Loan Administration. Guide, train, and support team members while maintaining deep involvement in all operational workflows, ensuring processes are executed accurately and efficiently. Oversee task execution and participate directly in critical functions, strengthen team capability, and drive continuous improvement across the loan administration lifecycle. Responsible for delivering high‑quality service to existing loan clients by addressing inquiries, resolving issues, and ensuring all servicing needs are met promptly and accurately.

Provide support with project management efforts and assist in the development of processes and procedures to enhance operational efficiency. Proficient with the functionality of the bank’s core processor and expected to develop strong proficiency across all necessary bank systems in order to effectively mentor, support, and provide training to other team members.

Duties and Responsibilities:

• Work closely with supervisor to ensure that all daily tasks are covered, projects are up to date, and daily processes are completed within required timelines (i.e. GL reconciliations, daily checkback, loan boarding/maintenance, participation servicing etc.).
• Acts as a primary escalation point for complex or time‑sensitive client concerns, coordinating with internal departments, lenders, and management to identify solutions, maintain client satisfaction, and uphold the bank’s service standards.
• Work with the supervisor to gather, prepare, and deliver required documentation for audits and support ongoing audit readiness by helping to strengthen documentation practices.
• Work with the supervisor to plan, coordinate, and implement updates to the bank’s core system, ensuring changes are properly tested, documented, and communicated to the Loan Admin team.
• Serve as a resource to lenders by providing guidance on process and procedural requirements, identifying opportunities to streamline workflows and reinforce practices that enhance efficiency, accuracy, and client experience throughout the loan lifecycle.
• Work with participation loans to ensure they remain in balance, verify all transactions align with participation agreements, and coordinate timely and accurate payment distribution to participating institutions.
• Monitor nCino workflows related to post‑closing items, ensuring tasks move efficiently through the process and supporting loan admin team as issues arise.
• Oversee all aspects of the post-closing process of the loans including but not limited to the following: booking process, post-closing review, exception tracking, participation processing, appraisal orders, flood insurance tracking, daily maintenance of the loan records as needed, paid out loan processing and any other process that a loan may need post-closing.
• Oversee, providing training for, and assist with the following job duties within the loan administration team:
• Setup and processing of escrow disbursements and analyses, ensuring accuracy and timely completion.
• Recording of online documents, including Deeds of Trust and UCC filings.
• Tasks related to paid‑out loan processing, ensuring all documentation, maintenance, and system updates are handled accurately.
• Timely imaging of loan documents.
• Daily monitoring of the Loan Admin and Tickler inbox to ensure timely response, delegation, and…