Revenue Customer Experience Specialist Intermediate

Job Information

State of Tennessee Job Information

• Opening Date/Time: 01/28/2026 12:00AM Central Time
• Closing Date/Time: 02/03/2026 11:59PM Central Time
• Salary (Monthly): $3,229.00
• Salary (Annually): $38,749.00
• Job Type: Full-Time
• City, State
  
  Location:
  
  Nashville, TN
• Department:
  Revenue

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, VEHICLE SERVICES DIVISION, DAVIDSON COUNTY

This is a data entry position and it is designed as 80% Remote.

Education and Experience: Graduation from an accredited college or university with a bachelors degree and one year of experience in one or a combination of the following: management, administrative support, customer service, or call center experience.

Substitution of Experience for

Education:

Qualifying experience in tax preparation, tax law interpretation, tax auditing, tax enforcement, motor vehicle title and registration law, accounting, auditing, related fiscal services work, or customer service-related clerical work may substitute for the required education on a year-to-year basis, to a maximum of four years.

OR

Experience equivalent to work in a customer service position in either the public or private sector including the Department of Revenue's operational divisions (Processing, Collections Services, Taxpayer Services and Vehicle Services).

OR

Experience equivalent to one year as a Customer Experience Specialist Associate with the State of Tennessee.

Necessary Special

Qualifications:

None.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required.

This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessee's Vehicle Title and Registration System (VTRS).

This class differs from the Revenue Customer Experience Specialist Associate in that the latter is responsible for learning to complete complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials. This class differs from a Revenue Customer Experience Specialist Advanced in that the latter is responsible for the most complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials and may serve as a lead or trainer to other employees in this series.

An applicant appointed to this career path class will be eligible for a salary increase and reclassified to the Revenue Customer Experience Specialist Advanced class after the successful completion of a one-year training period. Inadequate or marginal performance during the training period will result in automatic demotion or termination.