Revenue Customer Experience Specialist Intermediate

Overview

Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required.

This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessee''s Vehicle Title and Registration System (VTRS).

This class differs from the Revenue Customer Experience Specialist Associate in that the latter is responsible for learning to complete complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials. This class differs from a Revenue Customer Experience Specialist Advanced in that the latter is responsible for the most complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials and may serve as a lead or trainer to other employees in this series.

An applicant appointed to this career path class will be eligible for a salary increase and reclassified to the Revenue Customer Experience Specialist Advanced class after the successful completion of a one-year training period. Inadequate or marginal performance during the training period will result in automatic demotion or termination.

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver''s license
• For the past five years, the candidate''s driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver''s License Information under the Licenses and Certifications section of your application.

Agencies may allow an exception based on other factors.