Regional Collections Specialist - Nashville, TN

Regional Collections Specialist

Nashville, Tennessee, United States

• Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
• Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls.
• Follow up on calls and email, fax or mail copies of invoices as required.
• Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment.
• Perform credit evaluations for new or renewal business to determine credit worthiness.
• Process credit card payments on accounts and resolve questions and issues on accounts.
• Assist the sales department in account set up by setting credit limits and terms.
• Run daily reports – credit hold report, credit balance report and aging reports.
• Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an account has been on credit hold.
• Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
• Complete the weekly top 30 aging account report to the company CFO and others required.
• Run Aging reports and update notes in system regarding status of payment on accounts.
• Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required.
• Provide back up for customer service, Accounts Receivable Clerk as necessary.

* Essential Functions - The statements above are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

No CDL Required

• Associates Degree or its equivalent and a minimum of 2 years' experience in the credit and collections field.
• Basic financial skills including knowledge of commonly used collections practices and procedures.
• Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
• Ability to interact and communicate effectively, orally and in writing.
• Knowledge of Fair Credit Reporting Act.
• Excellent organizational skills.
• Waste Industry experience a plus.