Loan Officer Assistant – Retail

Loan Officer Assistant – Retail

What is the opportunity?

An external mortgage loan officer assistant (LOA) provides support to one or more mortgage loan officers by handling administrative tasks, assisting in the loan application process, and ensuring smooth communication between all parties involved. The loan officer assistant is responsible for the identification and receipt of all supporting documentation needed in the file as well as coordination with the operational support team to drive a successful customer experience.

The LOA is primarily responsible for daily pipeline management, basic communication with the customer and all parties in the transaction, and notification to the senior loan officer of all progress and/or risk items. Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”;

or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

• Assist the mortgage loan officer with the day-to-day administrative tasks, including managing calendars, scheduling appointments, and handling correspondence.
• Prepare and review loan applications and documentation to ensure accuracy and completeness before submission to underwriting.
• Provide exceptional customer service by addressing client questions and concerns throughout the loan process. Assist clients in understanding the mortgage process and the documentation required with comments sharing they feel supported and informed throughout.
• Organize and maintain files, records, and databases related to the mortgage loan applications.
• Assist the Loan Officer in submitting conditions, monitoring expiration date on credit commitments.
• Contact borrowers directly for additional information related to loan requests including documentation required to meet conditions necessary to complete the successful closing of the loan.
• Provide ongoing support for compliance with all applicable laws, regulations and administrative duties.
• Answer calls from borrowers, escrow, title, agents etc. regarding status and general questions throughout the process of the loan.
• Maintain a proactive commitment to established Bank programs, such as Customer first, Community Reinvestment Act (CRA) and Equal Employment Opportunity.

• H.S. Diploma
• Minimum 5 year of Customer Service experience or financial experience
• Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

• Bachelor’s Degree Preferred
• Excellent verbal and written communication skills. Must have good analytical skills and the ability to pay close attention to detail.
• Utilizes independent judgment under general supervision.
• May interact with clients, and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
• Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.

Base salary: $28.85 hourly. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

Get a more detailed look at…