Front Desk PM

Benefits

• Employee discounts
• Free uniforms
• Paid time off

Hilton PEP System Experience a Plus! Must be available weekends and Holidays

• Keeps accurate accounts of cash, checks, and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent
• May be required to make management decisions in manager’s absence
• All other duties as assigned

• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs;
  Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences;
  Promotes a harassment-free environment
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction;
  Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities;
  Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness;
  Applies feedback to improve performance;
  Monitors own work to ensure quality
• Quantity - Meets productivity standards;
  Completes work in timely manner
• Safety and Security - Observes safety and security procedures;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly