Part Time - Opry Ambassador - Grand Ole Opry

Overview

Part Time - Opry Ambassador - Grand Ole Opry. Serves as an ambassador for the Grand Ole Opry, engaging guests visiting the Opry as well as potential guests when working off-site. Searches out opportunities to create memory-making moments with Opry guests; proactively engaging guests to welcome them, providing information and exceptional service. Also conducts Opry House tours, fulfilling all functions of the tour guide position often serving as a tour lead for the shift.

• Responsible for creating memorable engagement opportunities with Opry guests during arrival, seating, intermission, tours and departure phases of the visit.
• Presents a high-energy, entertaining script while escorting guests through the facility.
• Actively engages the guests throughout the tour while communicating approved information regarding the facility and the company’s entertainment history.
• Responds to guests’ questions regarding Opry Entertainment facilities or other complex businesses with information provided; avoiding sharing personal opinions or other undocumented information.
• Assumes responsibility for the safety of the group and facility and handles quick evacuation from the building if an emergency arises (moving guests to a safe distance).
• Proactively shares information on other Opry Entertainment products and encourages guests to make purchases, guiding them on how to enjoy all offers.
• Ensures that tour guests are presented with a photo opportunity.
• Distributes brochures to share information on other Opry Entertainment businesses or Nashville attractions.
• Collects tickets from individuals or groups and ensures only ticketed guests are included in the tour.
• When listening devices are utilized, manages and maintains the devices used on tours, including charging and sanitizing the units and reporting equipment issues to management.
• Must be familiar with Nashville attractions and proactively respond to assist guests seeking directions to other Nashville area attractions and points of interest.
• Performs other duties as assigned.

Education: High school diploma or equivalent preferred

Experience: One year of customer service experience

Knowledge, Skills And Abilities: Public speaking, good oral and listening communication skills preferred

• Part-time
• Job function:
  Other
• Industry: Entertainment Providers