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IT Specialist

Omnichannel Engineer: IVR & CX Studio Scripts

Job in Nashville, Davidson County, Tennessee, 37247, USA
Listing for: Concentrix
Full Time position
Listed on 2026-01-22
Job specializations:
  • Engineering
    IT Specialist
Salary/Wage Range or Industry Benchmark: 92250 - 144964 USD Yearly USD 92250.00 144964.00 YEAR
Job Description & How to Apply Below
A global technology and services leader is looking for a dynamic Omnichannel Engineer to manage NICE CXone channels. The role involves designing, developing, and implementing telephony and digital messaging systems. Key responsibilities include maintaining administration, enhancing customer support experiences, and collaborating across teams. Candidates should have a Bachelor's degree and significant experience in IVR systems, NICE tools, and telecommunications. This position offers a competitive salary ranging from $92,250 to $144,964 with various benefits.
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