Field Service Technician

Field Service Technician

Location: Nashville, TN —
Hourly Rate: $23–30/hr —
Employment Type: Full‑time —
Seniority Level: Entry Level —
Industry: Automation Machinery Manufacturing —
Job Function: Engineering and Information Technology

Bell & Howell delivers technology‑driven automation services and solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our North America‑wide team of expert mechatronic service engineers delivers remote repair, diagnostics, automated Smart Ops Dispatch, and 24/7/365 technical assistance, providing comprehensive and certified support for thousands of diversified clients.

The Field Customer Service Engineer serves as the primary customer contact on technical and service‑related problems across a wide range of industrial, robotic, and printing equipment. They diagnose electronic, mechanical, software, and system failures using established procedures and may handle electrical/electronics, hardware, software, PCs, and networking. The role provides technical support for operational and maintenance aspects of system equipment, determining the most cost‑effective repair or resolution to minimize customer downtime.

NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION – requires electrical and mechanical experience.

• Install, troubleshoot, and repair a variety of industrial products including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card processing systems, robotics, and other third‑party accessories.
• Schedule and perform predictive/preventive maintenance inspections on equipment.
• Manage parts inventory, customer service calls, and preventive maintenance schedules.
• Foster positive customer relations and high customer satisfaction through effective communication.
• Act as a liaison between the customer and other company departments/functions.
• Provide on‑call service up to seven (7) days/week, twenty‑four (24) hours/day for emergency assistance; respond to emergency and non‑scheduled calls within established response time goals.

Supervisory Responsibilities: N/A

• Understanding of computer program functionality and software troubleshooting skills.
• Strong interpersonal and customer‑relationship skills.
• Ability to build and maintain strong customer relationships through proactive communication.
• Conflict resolution skills, both internally and externally.
• Proficiency in using hand, power, and testing tools/equipment to accomplish duties.
• Logical reasoning and sound decision‑making with consideration of diverse perspectives.
• Strong analytical, problem‑solving, quantitative, and time‑management skills.
• Effective oral and written communication skills.
• Ability to understand, remember, and follow verbal and written instructions.
• Teamwork skills.
• Reading and understanding written procedures and diagrams for assembly and test.
• Solution development and implementation for assembly problems.
• Regular attendance and punctuality.

• High school diploma or equivalent with 2‑year degree or diploma in electronics, advanced mechanics, or software training; 1+ years of related industry/equipment experience, or equivalent combination of education and experience.
• Strong electronics and mechanical background; understanding of computer program functionality and software troubleshooting skills.
• Associate degree preferred.

This position requires minimal travel in the United States and Canada for training and other requirements. Local travel time for field work could exceed 50%.

• Use of standard and specialized hand, power, and diagnostic tools, including oscilloscopes, DMMs, gauges, etc.
• Lifting to waist level (70 pounds).
• Walking, standing, using hands to feel objects, reaching; requires balance.
• Bending, stooping, kneeling, crouching, and/or crawling for periods of time.
• Work in a loud environment.
• Work in small, cramped areas.
• Work in elevated environment up to 20 feet.
• Work performed in controlled office, retail, and manufacturing environments; noise within acceptable safety levels; paper dust prevalent;…